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The files we require must be in Vector format, all fonts need to be outlined and ‘PMS Solid Coated’ colours must be listed.

The typical file types we accept are .eps, .pdf, .ai and .cdr.

Vector artwork is required for modifying your artwork to suit the methods of metal manufacturing. It’s the standard when it comes to Graphic Design. Kindly ask your Designer and they should be able to provide you with this.

If you can’t get your hands on the Vector version of your artwork then the next best thing we require is a high resolution .jpg that’s no less than 300dpi. Using this method means it’ll take longer to complete your Proof because we have to trace/re-create it from scratch.

If you can’t supply us with the font or don’t know the name, we can only use the closest match from our font list. The artwork may not be exactly the same as your original.

In some cases the artwork is complex and takes a lot of time to convert, so we may need to charge for this service.

PMS is the colouring system we use. Again it’s pretty much standard in the Design industry, so if you ask your Designer for the ‘PMS Solid Coated’ colours, it should be easy for them to give it to you.

The terms CMYK, PMS and RGB may cause confusion. They’re all completely different.

Think of it like this… CMYK is the ink cartridges you put into your printer, PMS is paint and RGB is for screens. CMYK is impractical because we don’t use printers to infill our products and RGB is for websites.

If you’re unable to get your PMS colours, we’ll have to choose the colours for you, from our Swatch Book. If you have a specific colour to match, you’ll need to send us a physical sample (eg. a Business Card) by post. We’ll go through our swatches and pick out the closest match possible. Please post sample(s) to PO Box 6236, Vermont South, VIC 3133 and address it to ‘Promo Fix’.

We can’t go off screen references due to the many variables that cause differences. For example, what you see on your screen might look like a light Blue but on our screen it’s a mid Blue because our ‘Brightness & Contrast’ settings are different.

Absolutely. Production doesn’t start until you’re 100% satisfied and approve the mock-up(s) you receive via email.

Quantities vary for all products. The more you get, the more cost effective it is. Contact us to discuss your options.

Generally we don’t make samples because of the cost to produce one. Depending on what we have in stock, we can send out examples from similar Clients.

If you’re really desperate for a sample before full production, by all means request one.

We don’t give out definite timeframes on when your merchandise will be finished. Things can happen out of our control that cause delays, so any timeline we give you is an estimate only. We cannot be held responsible if you receive your products later than expected.

In saying that, if everything goes according to plan, the normal completion time is between 3-5 weeks, so please keep that in mind when ordering. We generally advise Clients to make sure you have at least a couple of months spare before the deadline.

Rush orders are case by case. Feel free to request, we’ll be totally honest if it’s possible or not.

Production time starts from the moment funds have cleared on our end.

Please note, any products containing Lithium Batteries are not allowed to be shipped via Air Freight, according to Australian Law. Instead they must be delivered via Road Transport. This delays delivery by a few weeks, maybe months.

We prefer to ship all our products. We’re based in the Eastern Suburbs of Melbourne but serve anywhere in Australia, so we’ve set up a system where pick up isn’t necessary. Ask us anyway to come up with a solution.

You can read our full Payment Policy in our Terms & Conditions. Once an Invoice is issued, payment must be made within 30 days. After that, the Invoice is null and void and prices are subject to change. Once payment is cleared on our end, production starts.

You can pay online via Visa, Mastercard, PayPal or Bank Transfer.

No. You’ll have the option to use your PayPal account or fill out your details as a one off.

FYI, if you choose to use a Credit Card that’s linked to an existing PayPal account, you’ll have to log in to that account.